with what I experienced they don't strike me as bad printers. I have read recent reviews on PM, people are getting upset. The quality of most printing stores in the US has gone downhill. I made my mom 3 shirts and they came out beautiful.
Just saying, I never came across a company in the US, that has that claim before you purchase telling you to approve your design, nobody.I can't imagine you submit a design and they mess it up, they are good printers. If you submit a design at low DPI i would assume it would come out crappy. What is unique about them is and not every print place does this is when you submit your shirt, it says we are not responsible for designs that aren't presented right please make sure before you submit and also you have to approve your design.
I just ordered a shirt today for my cousin. I don't understand why people on here are saying they suck. Print was nice, I mean yeah over the holidays it was a long wait, but they still came through. I ordered 4 shirts which came out perfect over the year. I've been using them now for about a year.
I chose Printed Mint for their customization option but a sticker on a package and crinkle paper is just not enough to make me stay for poor quality and poor customer service. The final straw for me was receiving a tee shirt that was burned and being told to wash the tee shirt because it was “pretreatment” even though the shirts were clearly printed incorrectly. Never have they been able to offer me a solution that I’ve been 100% satisfied with. Each and every time I’ve reached out to customer service I get the same select few people who always send their “sincerest apologies.” But this is just something that they say to pacify their customers. I’ve contacted customer service on numerous occasions with problems varying from misprints, issues with Shopify integration, and shipping. Along with poor print quality the customer service is absolutely terrible. I started noticing there was inconsistencies in the print quality and constant low stocks which is what ultimately led me to stop utilizing them for printing. I began working with Printed Mint in 2020 and processed about 100 orders with this company. But this, and the fact that there was no way my customer could have inspected the shipment before her arrival at the hotel - none of this mattered. And I was a very good customer for them - hundreds of orders in a few short months. Needless to say that was the last time I used PM. I of course refunded the customer for the mugs. And took absolutely no responsibility for the damage. Because I didn’t inform PM of the damage within their specified timeframe (which was well before the date of the event), they refused the refund. I immediately contacted Printed Mint to request a refund (customer at this point didn’t want replacements as the event was over and everyone had returned to their hometowns). After her meeting was over, she sent me the photos and I couldn’t believe how badly they were packaged. She gets to the meeting and picks up the Printed Mint boxes and 10 of the mugs were completely broken. She was very organized and ordered 30 days ahead of the meeting so there would be no worries as to whether or not she would have the mugs there for everyone. My customer ordered 50 mugs - she had me ship them to a hotel in another city (not where she lives) where she was holding her company meeting. I had a terrible customer service experience with Printed Mint.
Printed Mint takes no responsibility for damaged items
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